Sendam charle Terms of Use

You may be required to register for an account using your phone number and/or other identifying information. During registration, you agree to provide accurate, current, and complete information and to keep such information updated at all times.

You are responsible for ensuring that your account information remains truthful and up to date.

You are solely responsible for maintaining the confidentiality and security of your account, including any verification codes (such as one-time passwords (OTP)) used to access the Platform.

You agree:

• Not to share your account or login credentials with any third party;
• To notify SendAm immediately of any unauthorized access or suspected breach of your account;
• That any activity conducted through your account will be deemed to have been authorized by you unless proven otherwise.

SendAm shall not be liable for any loss or damage arising from unauthorized use of your account due to your failure to safeguard your access credentials.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Create multiple accounts for fraudulent or abusive purposes;
• Impersonate another person or provide false identity information;
• Use the Platform to engage in illegal activities or transactions.

SendAm reserves the right, at its sole discretion, to suspend, restrict, or terminate your account at any time, with or without notice, if:

• You violate these Terms;
• We suspect fraudulent, abusive, or unlawful activity;
• Your account poses a risk to other users, service providers, or the Platform.

Where appropriate, SendAm may investigate and take legal action in response to violations.

You may request to deactivate or delete your account at any time by contacting SendAm support. Certain information may be retained as required by law, for legitimate business purposes, or as outlined in our Privacy Policy.

You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations of Ghana. You must not use the Platform in any way that could harm, disable, disrupt, or impair the Platform or interfere with other users.

You agree to treat drivers, riders, merchants, and other users with respect. You must not:

• Engage in abusive, threatening, discriminatory, or violent behavior;
• Harass or intimidate any service provider or user;
• Engage in unsafe or inappropriate conduct during any ride or delivery.

SendAm maintains a zero-tolerance policy for harassment, abuse, or unsafe behavior.

You agree to provide accurate and complete information when:

• Requesting rides or deliveries;
• Entering pickup and drop-off locations;
• Providing contact or payment details.

You are responsible for any issues, delays, or additional costs resulting from inaccurate or incomplete information.

You agree to use the Platform only for its intended purposes. You must not:

• Make false or fraudulent requests;
• Intentionally cancel requests repeatedly or abuse the cancellation system;
• Use the Platform to transport illegal goods or prohibited items;
• Use the Platform for unauthorized commercial activities without approval.

You are responsible for your own safety while using the Platform. You agree to:

• Verify the identity of the driver or rider before starting a trip or handing over goods;
• Follow reasonable safety guidelines provided by SendAm;
• Immediately report any safety concerns or incidents.

You agree to comply with any additional guidelines, rules, or policies issued by SendAm from time to time, including safety standards, community guidelines, and service-specific requirements.

Failure to comply with these responsibilities may result in suspension or termination of your account, as outlined in these Terms.

Drivers, riders, and merchants ("Service Providers") who offer services through the SendAm Platform are independent contractors and not employees, agents, partners, or representatives of SendAm.

Nothing in these Terms shall be construed as creating any employment, partnership, joint venture, or agency relationship between SendAm and any Service Provider.

Service Providers are solely responsible for the services they offer and perform, including but not limited to:

• Transportation services;
• Food preparation, quality, and safety;
• Package handling and delivery;
• Compliance with applicable laws, licenses, and regulatory requirements in Ghana.

SendAm does not control, direct, or supervise the day-to-day activities of Service Providers.

SendAm does not guarantee:

• The availability of any Service Provider at any given time;
• The quality, safety, timeliness, or suitability of services provided;
• That service will meet your expectations or requirements.

All service arrangements are made directly between the user and the Service Provider.

Service Providers may receive compensation for services rendered through the Platform, subject to applicable commissions, fees, and payment processing arrangements set by SendAm.

SendAm facilitates payment collection and may deduct applicable service fees, commissions, or charges before remitting earnings to Service Providers.

Service Providers are expected to meet minimum standards set by SendAm, including verification, conduct, and service quality requirements. However, enforcement of such standards does not create control over or responsibility for Service Providers' actions.

SendAm reserves the right to suspend or remove any Service Provider from the Platform for violations of these Terms or applicable policies.

Any disputes arising between users and Service Providers should be resolved directly between the parties. SendAm may, at its discretion, assist in resolving disputes but is not obligated to do so and does not guarantee any particular outcome.

Users may request services through the SendAm Platform by providing relevant details, including pickup location, destination, and any additional information required for the requested service.

All service requests are subject to availability of independent Service Providers at the time of the request.

Upon submitting a request, the Platform will attempt to match the user with an available Service Provider based on factors such as proximity, availability, and other system criteria.

A service request is only confirmed once it has been accepted by a Service Provider. Until acceptance, no service is guaranteed.

SendAm does not guarantee that a request will be accepted or fulfilled.

Any estimated arrival times, delivery times, or fare estimates provided through the Platform are indicative only and may vary due to factors such as traffic, weather, route conditions, or Service Provider availability.

Final pricing may differ from initial estimates where applicable, subject to the pricing structure outlined on the Platform.

You agree to:

• Be present and ready at the specified pickup location at the agreed time;
• Provide accurate instructions and contact information;
• Cooperate reasonably with the Service Provider to enable completion of the service.

Failure to comply may result in delays, cancellation, or additional charges where applicable.

For safety and accuracy, users and Service Providers may be required to verify service details before commencement, including confirming identity, trip details, or delivery information.

Users are responsible for ensuring that goods, items, or passengers are correctly handed over at pickup and delivery points.

A service is considered completed when:

• For ride-hailing: the passenger is dropped off at the destination;
• For delivery services: the item is delivered to the designated recipient or location.

Users are responsible for verifying completion before confirming receipt of services or goods.

SendAm may impose limitations on services, including:

• Geographic service areas within Ghana;
• Types of goods or services permitted;
• Availability of certain service categories.

SendAm reserves the right to modify, suspend, or restrict services at any time without prior notice.

Prices for services offered through the SendAm Platform are calculated based on applicable factors, which may include:

• Base fare;
• Distance traveled;
• Time taken;
• Service fees or booking fees;
• Service type (e.g., ride-hailing, food delivery, package delivery).

All pricing information displayed on the Platform prior to confirming a request is an estimate unless otherwise stated. Final charges may vary based on actual service conditions.

SendAm may apply additional service fees, booking fees, or platform charges to each transaction. These fees will be displayed to the user where applicable.

SendAm reserves the right to modify pricing, fees, and charges at any time.

Users may pay for services using one or more of the following methods, as made available on the Platform:

• Cash payments made directly to the Service Provider upon completion of the service;
• Mobile Money payments;
• Card payments or other digital payment methods.

Availability of payment methods may vary by service or location.

For digital payments (Mobile Money or card), users may be required to authorize payment before a service is confirmed or completed.

Where applicable:

• Card payments may be pre-authorized and charged upon completion of the service;
• Mobile Money payments may be processed before or during the service.

Users are responsible for ensuring sufficient funds are available for payment.

If a digital payment fails:

• The user may be required to retry the payment or select an alternative payment method;
• The service may not proceed until payment is successfully completed, where applicable.

If a payment fails after a service has been completed, SendAm reserves the right to:

• Mark the transaction as unpaid or pending;
• Restrict the user's account until the outstanding balance is settled;
• Take reasonable steps to recover the amount owed.

Upon completion of a transaction, users may receive a receipt or summary of the service, including pricing details, payment method, and transaction reference.

SendAm maintains records of transactions for operational, legal, and customer support purposes.

Prices displayed on the Platform may include or exclude applicable taxes, duties, or government charges as required under the laws of Ghana. Users are responsible for any applicable charges associated with their transactions.

Users may raise disputes regarding charges through SendAm support within a reasonable period after the transaction.

SendAm reserves the right to review and, where appropriate, adjust charges, issue refunds, or take other actions at its sole discretion.

Users may cancel a service request at any time before the service has been completed.

However, depending on the timing and circumstances of the cancellation, fees may apply. SendAm reserves the right to introduce and enforce cancellation fees for:

• Late cancellations after a Service Provider has accepted the request;
• Repeated or abusive cancellations;
• Situations where the Service Provider has already arrived at the pickup location.

Any applicable fees will be communicated through the Platform where possible.

Service Providers may cancel a request before the service begins, subject to providing a reason where required.

Frequent or unjustified cancellations by Service Providers may result in penalties, reduced access to requests, or suspension from the Platform.

SendAm reserves the right to cancel or suspend any request or service at its discretion, including where:

• There are safety concerns;
• There is suspected fraud or misuse of the Platform;
• A service cannot be fulfilled due to availability or operational issues;
• There are violations of these Terms.

If a user fails to appear at the specified pickup location within a reasonable waiting time, the Service Provider may mark the request as a "no-show" and cancel the service.

SendAm reserves the right to apply fees or take account actions in cases of repeated no-shows.

Refunds, if applicable, will be handled in accordance with SendAm's internal policies.

Users may be eligible for a refund in situations including:

• Incorrect charges;
• Service failure or non-delivery;
• Payment errors or duplicate charges.

Refunds may be issued through the original payment method or an alternative method determined by SendAm.

All decisions regarding cancellations, fees, refunds, and related disputes shall be made at the sole discretion of SendAm, taking into account the circumstances of each case.

SendAm reserves the right to deny refund requests where there is evidence of misuse, abuse, or violation of these Terms.

The SendAm Platform may allow users and Service Providers to provide ratings, reviews, and feedback following the completion of a service.

This feedback system is intended to promote accountability, improve service quality, and enhance user experience.

You agree that any ratings, reviews, or feedback you provide will be:

• Honest and based on your actual experience;
• Accurate and not misleading;
• Free from offensive, abusive, or inappropriate content.

You must not submit false reviews, manipulate ratings, or attempt to unfairly influence the reputation of any user or Service Provider.

SendAm may use ratings and feedback for purposes including:

• Monitoring service quality;
• Improving Platform features and operations;
• Making decisions regarding account status, including warnings, restrictions, or suspension.

By submitting feedback, you grant SendAm a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for operational and promotional purposes.

SendAm reserves the right to remove or moderate feedback that violates these Terms or is deemed inappropriate.

SendAm is not obligated to publish, maintain, or display any feedback and may remove or restrict access to feedback at its sole discretion.

Consistently low ratings, repeated complaints, or violations identified through feedback may result in actions including warnings, temporary restrictions, or permanent suspension from the Platform.

• Using the Platform for any unlawful purpose or in violation of any applicable laws or regulations of the Ghana;
• Transporting, delivering, or facilitating the movement of illegal, hazardous, or prohibited items, including but not limited to drugs, weapons, or stolen goods.

• Providing false or misleading information, including fake identities, incorrect pickup or delivery details, or fraudulent payment information;
• Attempting to evade payment, including refusing to pay for completed services or using unauthorized payment methods;
• Creating multiple accounts for deceptive, abusive, or fraudulent purposes.

• Making false, duplicate, or unnecessary service requests;
• Repeatedly canceling requests without valid reason;
• Manipulating the system, including attempting to interfere with matching, pricing, or availability features.

• Engaging in abusive, threatening, violent, or discriminatory behavior toward any user, Service Provider, or SendAm personnel;
• Endangering the safety of any individual during a ride or delivery.

• Using the Platform for unauthorized commercial activities or resale of services without SendAm's approval;
• Transporting items that are improperly packaged, unsafe, or unsuitable for delivery;
• Requesting services for purposes that violate SendAm policies or guidelines.

• Attempting to access, disrupt, or interfere with the Platform's systems, servers, or networks;
• Using automated tools, bots, or scripts to access or interact with the Platform;
• Attempting to bypass security features, authentication processes, or usage limits.

Copying, modifying, distributing, or using SendAm's content, branding, or technology without authorization.

Violation of this section may result in actions including:

• Immediate suspension or termination of your account;
• Cancellation of active or pending requests;
• Forfeiture of any applicable refunds;
• Reporting to law enforcement authorities where required.

SendAm reserves the right to investigate any suspected violations and take appropriate legal or administrative action at its sole discretion.

SendAm Chale ("SendAm," "we," "our," or "us") reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Platform at any time, with or without prior notice, for any reason including, but not limited to:

• Violation of these Terms or any applicable policies;
• Suspected fraudulent, abusive, or unlawful activity;
• Conduct that poses a risk to other users, Service Providers, or the Platform;
• Failure to complete payment obligations.

SendAm may temporarily suspend accounts while investigating potential violations or resolving disputes. During suspension, you may be restricted from accessing some or all features of the Platform.

In cases of serious or repeated violations, SendAm may permanently terminate your account. Upon termination:

• You will lose access to your account and all associated services;
• Any pending or active requests may be canceled;
• Outstanding balances or obligations may remain enforceable.

Termination or suspension does not relieve you of any obligations to pay outstanding fees or charges. SendAm reserves the right to:

• Recover unpaid amounts through available legal or administrative means;
• Withhold or adjust payments where fraud, abuse, or violations are identified.

SendAm may, at its sole discretion, allow reinstatement of a suspended account following review. Reinstatement is not guaranteed and may be subject to conditions.

You may stop using the Platform at any time and may request account deactivation or deletion by contacting SendAm support. Certain data may be retained as required by law or for legitimate business purposes.

Any provisions of these Terms that by their nature should survive suspension or termination (including payment obligations, liability limitations, and dispute provisions) shall remain in effect.

SendAm Chale ("SendAm," "we," "our," or "us") provides a technology platform that facilitates connections between users and independent Service Providers. SendAm does not provide transportation, delivery, or food services directly and is not a party to the underlying service agreement between users and Service Providers.

The Platform and all services are provided on an "as is" and "as available" basis. SendAm makes no representations or warranties of any kind, express or implied, including but not limited to:

• Availability, reliability, or uninterrupted access to the Platform;
• Accuracy of estimated times, pricing, or service details;
• Quality, safety, or suitability of services provided by Service Providers.

All services requested through the Platform are performed by independent Service Providers. SendAm is not responsible for:

• The conduct, actions, or omissions of any Service Provider or user;
• The condition, safety, or legality of any vehicle, goods, or food;
• Any delay, failure, or issue arising from services provided by third parties.

You acknowledge that use of the Platform involves inherent risks, including risks associated with transportation, delivery, and interactions with third parties. You agree that you use the Platform at your own risk.

To the fullest extent permitted under the laws of Ghana, SendAm shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with:

• Use or inability to use the Platform;
• Services provided by Service Providers;
• Delays, cancellations, or service disruptions;
• Loss, damage, or theft of goods;
• Personal injury, accidents, or safety incidents.

You are responsible for taking reasonable precautions when using the Platform, including verifying service details, ensuring safe handover of goods, and complying with safety guidelines.

Nothing in this section excludes liability where it cannot be excluded under applicable law.

Where SendAm is found to be liable for any claim arising out of or related to the use of the Platform, such liability shall be limited to the lesser of:

• The total amount paid by you for the specific service giving rise to the claim; or
• An amount determined by applicable law.

SendAm shall not be liable for any acts, omissions, or conduct of any Service Provider, user, or third party, including but not limited to:

• Accidents or incidents during rides;
• Quality or safety of food or goods;
• Delivery errors, delays, or damages.

You acknowledge and agree that the limitations of liability set forth in these Terms are a fundamental basis of the agreement between you and SendAm, and that SendAm would not be able to provide the Platform without such limitations.

Nothing in this section shall limit or exclude liability where such limitation or exclusion is not permitted under applicable law.