Sendam charle Privacy Policy

We may collect personal information that you provide directly when creating or using your account, including:

• Full name;
• Phone number;
• Profile photo;
• Email address (where applicable);
• Account preferences and settings.

For drivers, riders, and merchants, additional information may be collected, such as:

• Government-issued identification;
• Driver's license and vehicle details;
• Business or merchant information;
• Payment and payout details (e.g., Mobile Money account).

We collect location information to enable core features of the Platform, including:

• Real-time GPS location of users and Service Providers;
• Pickup and drop-off locations;
• Route and trip data during active services.

Location data may be collected:

• When the app is in use;
• During active rides or deliveries;
• In limited cases, in the background where necessary for service functionality and safety.

We collect information related to services requested and completed through the Platform, including:

• Ride, delivery, and order details;
• Payment amounts and transaction history;
• Dates, times, and service status;
• Receipts and service summaries.

We collect and process payment-related information, which may include:

• Payment method details (e.g., Mobile Money, card type);
• Transaction references and status;
• Billing information where applicable.

Sensitive payment data (such as full card details) is processed securely by third-party payment providers and is not stored directly by SendAm.

We may collect information related to communications made through the Platform, including:

• In-app messages between users and Service Providers;
• Support inquiries and responses;
• Call or contact logs (where applicable).

We automatically collect certain technical information when you use the Platform, including:

• Device type and operating system;
• IP address;
• App version and usage data;
• Device identifiers and network information.

We collect information about how users interact with the Platform, including:

• Features used;
• Frequency and duration of use;
• Navigation patterns within the app.

We may receive information from third-party service providers, including:

• Payment processors;
• Identity verification services;
• Communication providers (e.g., SMS services).

All information collected is used in accordance with this Privacy Policy and applicable laws.

We use your information to deliver the core functionality of the Platform, including:

• Processing ride, food delivery, and package delivery requests;
• Matching users with available Service Providers;
• Enabling real-time tracking of rides and deliveries;
• Facilitating communication between users and Service Providers.

We use payment-related information to:

• Process transactions through supported payment methods (e.g., Mobile Money, card);
• Confirm and record payments;
• Prevent and detect payment fraud or failed transactions.

We use information to:

• Enhance user experience and improve Platform features;
• Analyze usage patterns and performance;
• Personalize content, recommendations, and service offerings where applicable.

We use information to:

• Verify user identity and prevent unauthorized access;
• Detect, prevent, and investigate fraud, abuse, or illegal activity;
• Monitor service quality and user behavior for safety purposes;
• Support incident investigation and dispute resolution.

We use your contact information to:

• Send service-related notifications (e.g., ride updates, delivery status);
• Provide customer support and respond to inquiries;
• Send important account or policy updates.

Where permitted, we may also send promotional or marketing communications, subject to user consent.

We may use and retain information as necessary to:

• Comply with applicable laws and regulations of the Ghana;
• Respond to lawful requests from government or regulatory authorities;
• Enforce our Terms of Use and other policies.

We use information to:

• Maintain internal records and reporting;
• Conduct audits and financial reconciliation;
• Manage Platform operations and administration.

We only use personal information for purposes that are lawful, necessary, and relevant to the services we provide.

We may collect the following types of location information:

• Real-time GPS location of users and Service Providers;
• Pickup and drop-off locations;
• Route and trip data during active rides or deliveries.

Location data is used for purposes including:

• Matching users with nearby Service Providers;
• Enabling navigation and route optimization;
• Providing real-time tracking of rides and deliveries;
• Calculating fares and delivery distances;
• Enhancing safety, monitoring trips, and resolving disputes.

Location data may be collected:

• When you are actively using the Platform;
• During an active ride or delivery;
• In limited cases, when the app is running in the background, where necessary to support service functionality, safety, or operational needs.

Location information may be shared with:

• Service Providers to enable pickup, navigation, and delivery;
• Users to track the progress of a ride or delivery;
• Authorized personnel within SendAm for safety, support, and operational purposes.

You may control location data collection through your device settings. However:

• Disabling location services may limit or prevent your ability to use key features of the Platform;
• Certain services (such as ride requests or deliveries) may not function without access to location data.

Location data may be retained for a limited period for purposes including safety, dispute resolution, and compliance with legal obligations. Retention periods may vary depending on the nature of the data and applicable requirements.

SendAm collects and uses location data only where necessary to provide services and in accordance with applicable laws of Ghana.

We share relevant information with drivers, riders, and merchants to enable the delivery of services, including:

• User name and contact information;
• Pickup and drop-off locations;
• Order or service details.

This information is shared only to the extent necessary to complete a requested service.

We share payment-related information with third-party payment providers to process transactions securely, including Mobile Money and card payments.

These providers are responsible for handling sensitive payment data in accordance with their own privacy and security standards.

We may share information with trusted third-party vendors who support our operations, including:

• SMS and communication providers;
• Cloud hosting and infrastructure providers;
• Analytics and performance monitoring services;
• Identity verification and fraud prevention services.

These third parties are required to use your information only for the purposes of providing services to SendAm and in accordance with applicable data protection laws.

We may disclose your information where required to:

• Comply with applicable laws and regulations of the Ghana;
• Respond to lawful requests, court orders, or government authorities;
• Enforce our Terms of Use and policies;
• Protect the rights, safety, or property of SendAm, its users, or the public.

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction, subject to applicable confidentiality obligations.

We may share your information with third parties where you have provided explicit consent to do so.

SendAm does not sell personal information to third parties.

Users may make payments using supported methods, which may include:

• Mobile Money;
• Card payments;
• Cash (where applicable).

The availability of payment methods may vary depending on the service or location.

Digital payments are processed through third-party payment service providers. These providers are responsible for securely handling sensitive payment information, including card details and Mobile Money credentials.

SendAm does not store full card numbers, PINs, or other highly sensitive financial information on its systems.

SendAm may collect and store limited payment-related information necessary to facilitate transactions, including:

• Payment method type;
• Transaction reference numbers;
• Payment status and history.

We take reasonable measures to ensure that payment transactions are processed securely. However, the security of payment data handled by third-party providers is subject to their own security practices and policies.

Users may be required to authorize payments before services are confirmed or completed. Transactions may be verified through secure processes, including confirmation messages or authentication steps.

In cases of failed or disputed payments:

• Users may be required to retry payment or select an alternative method;
• SendAm may restrict access to services until outstanding balances are resolved;
• Payment providers may process reversals or adjustments in accordance with their policies.

Payment processing is conducted in accordance with applicable financial regulations and data protection laws of Ghana.

Users are responsible for ensuring that they use authorized and valid payment methods when using the Platform.

We retain account-related information (such as name, phone number, and profile details) for as long as your account remains active. If your account is deactivated or deleted, we may retain certain information for legitimate business or legal purposes.

Information related to rides, deliveries, orders, and payments may be retained to:

• Maintain transaction records;
• Support customer service and dispute resolution;
• Comply with financial, tax, and regulatory obligations.

Location data collected during active services may be retained for a limited period for:

• Safety monitoring;
• Investigation of incidents or disputes;
• Operational review and service improvement.

Location data is not retained longer than necessary for these purposes.

We may retain information where required to:

• Comply with applicable laws and regulations of the Ghana;
• Respond to legal claims or regulatory requests;
• Enforce our Terms of Use and other policies.

When personal information is no longer required, we take reasonable steps to:

• Delete the data; or
• Anonymize it so that it can no longer be associated with an individual.

Users may request deletion of their personal data, subject to legal and operational limitations. Certain data may be retained where necessary for compliance, security, or legitimate business purposes.

We implement reasonable security practices designed to protect personal information from unauthorized access, loss, misuse, or alteration. These measures may include:

• Encryption of data during transmission where appropriate;
• Secure storage of sensitive information;
• Access controls to limit who can view or process personal data;
• Monitoring systems to detect and prevent unauthorized activity.

Access to personal information is restricted to authorized personnel who require it to perform their duties. Such personnel are subject to confidentiality obligations.

Where we engage third-party service providers (such as payment processors, cloud hosting providers, or communication services), we take reasonable steps to ensure that they implement appropriate security measures and comply with applicable data protection requirements.

However, SendAm is not responsible for the security practices of third-party services that operate independently.

Users are responsible for maintaining the security of their own accounts, including safeguarding their login credentials and one-time passwords (OTP). You should not share your account information with others.

While we take reasonable steps to protect your information, no system can be completely secure. SendAm cannot guarantee the absolute security of your data.

In the event of a data breach that poses a risk to your personal information, SendAm will take appropriate steps to investigate, mitigate the impact, and, where required by law, notify affected users and relevant authorities in accordance with the laws of Ghana.

You have the right to request access to the personal information we hold about you and to receive a copy of such information, subject to applicable legal limitations.

You have the right to request correction of inaccurate, incomplete, or outdated personal information.

You may request the deletion of your personal information, subject to certain limitations where retention is required for legal, regulatory, or legitimate business purposes.

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent may affect your ability to use certain features of the Platform.

You may request that we restrict or object to certain types of data processing, where applicable under law.

You may exercise your rights by contacting SendAm using the contact details provided in this Privacy Policy. We may require verification of your identity before processing such requests.

Your rights may be subject to certain limitations under applicable law, including where data is required for:

• Legal compliance;
• Security and fraud prevention;
• Ongoing transactions or disputes;
• Legitimate business operations.

SendAm will respond to requests within a reasonable timeframe, in accordance with applicable legal requirements.

Cookies are small text files stored on your device when you visit a website. They help websites recognize your device and remember information about your preferences or actions.

We may use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the operation of the Platform, such as authentication and security;
• Performance and Analytics Cookies: Used to understand how users interact with the Platform and improve functionality;
• Functionality Cookies: Used to remember user preferences and settings.

In mobile applications, similar technologies such as device identifiers, SDKs, and local storage may be used to achieve similar purposes.

We use these technologies to:

• Enable core Platform functionality;
• Analyze usage patterns and improve services;
• Enhance user experience and performance;
• Maintain security and prevent fraud.

We may use third-party analytics providers to help us understand usage of the Platform. These providers may collect information such as device type, usage patterns, and interactions with the Platform.

Users can control or disable cookies through their browser or device settings. However:

• Disabling certain cookies may affect the functionality of the Platform;
• Some features may not work properly without required tracking technologies.

By continuing to use the Platform, you consent to the use of cookies and similar tracking technologies as described in this Privacy Policy, subject to applicable laws of Ghana.

Where personal information is transferred outside Ghana, SendAm takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including:

• Ensuring that third-party providers implement adequate data protection and security measures;
• Entering into agreements that require recipients to handle personal information in accordance with applicable data protection standards;
• Limiting access to personal information to authorized parties only.

SendAm ensures that any international transfer of personal information is conducted in accordance with applicable data protection laws and regulations of Ghana.

By using the Platform, you acknowledge and consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than those in Ghana.

SendAm remains responsible for ensuring that your personal information is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.